What are the criteria to validate a mission?
You will find right here an article with many examples of Ferpect feedback items. In addition to this, below is what we expect from a feedback.
In a positive feedback, we expect to see a real praise about the use of the application or website. In the box « tell us about your experience », the customer wants to understand what was done on the page and what you liked.
A suggestion of improvement
When you choose to report a problem, this must be explained in the box « tell us about your experience », this problem should lead you to a suggestion of improvement. This one must be explained in the box « your suggestion ».
We expect a real suggestion of improvement, your feedback items are helping companies.