How can i contact my Community Success Manager?

Updated 3 years ago by Theo Hamon

To improve the communication with your Community Manager, here are some advice which will allow us to better answer your requests:

  1. Please take the time to include one of these 5 categories into the title of your email , choosing the one corresponding to the reason you're writing: [ONBOARDING] - [ONGOING MISSION] - [PAYMENT] - [CANCEL] - [OTHER]. This will allow us to better categorize your message and therefore reply to them in a most effective and quick way.
  2. In your messages, it is also very important that you include as much information as possible to help us answer your request. For example, what were you doing when the issue occured? on which browser were you? were you on a computer or on a mobile? what is the error message you received? and please always attach some screenshot(s) to your email to illustrate your problem. Also please don't forget to give us the name of the mission you are talking about if you are writing concerning on on-going test.
  3. Also, don't forget that a lot of other testers might have the same issue as you. It can thus be interesting to look through the chat (Toky Woky which is at the bottom right of your screen when logged in your account) when a question arise. This tool allow our testers to help each other and can sometimes be quicker for instead of having to write a mail and wait for an answer.
  4. Finally, keep in mind that we have build a FAQ to answer the most frequently asked questions from our community. Consulting it before reaching out to the Community Manager is always a good idea!



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